TIME OUT!

I was so confident – so assured – so wrong! As the opposition’s best hitter readied himself in the batter’s box, Coach called, “Time Out!”  “Rob, let’s walk this guy and go after the guy on deck.” “Coach, best hitter…

VALUE – CURRENCY OF SUCCESS

From assembly line to field operations a thousand miles from corporate headquarters, undercover boss missions can provide senior management teams with invaluable information.  A senior executive in disguise pitches in as a new hire, eager though not overly proficient, in…